Once your parcel has been shipped from our warehouse in the Netherlands, you will receive a confirmation email that includes the tracking number and a link to view the current delivery status from the courier’s website.
*Please check your spam folder as well, as the shipping confirmation may have ended up there.
Can I change when and where my package will be delivered after I placed my order?
It depends! Our shipping partners DHL, Royal Mail, Colissimo, and GLS will send you a confirmation email of your parcel. You can use this to set your desired delivery location, such as a parcel shop, or change the delivery day.
If the courier attempts delivery when you're not home, you can see via the parcel tracking whether your parcel has been delivered to a neighbor for example.
Has your parcel been shipped, but not delivered?
You might want to check if the package has been delivered to a neighbor. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us via our contact form.
Your order is sent back to O'Neill?
Your package will be automatically processed as a return. If you would still like to receive the goods you would have to place a new order in our online shop.
Still waiting for your package?
If you haven't received your package a week after shipping, please check if it was delivered to your neighbors or a pickup location.
If not, please contact our customer service.