If you’re not completely satisfied with your order, you have 60 days to send it back to us free of charge, and we’ll refund you the purchase price.
Please keep the following in mind:
- You can ship the return free of charge with the included return label. We cannot accept returns that are sent without the provided return form.
- If you’re missing the return label in your package, please contact customer service.
- Please allow us 21 working days to fully process your returned item(s). You will receive an email once your refund has been processed successfully.
- Please be aware we do not offer the option to exchange your product. We advise you to return your order and place a new one in our online shop.
- In case you've paid with Klarna, please pause your invoice via the Klarna app or https://app.klarna.com/login/. Once we have processed your return, the invoice will be updated automatically.
- Ensure your returns are adequately packaged in the bag/box that it was sent to you in.
- Items that have been washed, worn, or have the original tags removed cannot be refunded. For reasons of hygiene, facemasks and underwear may only be returned in a completely unworn condition. The hygiene seal may not be removed from women's and girls' swimwear.