All deliveries are made by our preferred carrier partner. If delivery is unsuccessful three times, a note will be left giving you all the information about where to pick up your parcel.
Please be aware that our partners usually deliver to packing stations, but this can only be requested online after receiving the shipment tracking and not when placing the order.
All items are insured by O’Neill until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery and contact customer service via our contact form immediately.